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Frequently Asked Questions

How do I place an order?

Browse our website, add your chosen products to your cart, and proceed to checkout. You will need to enter your delivery address to complete your order.

We process orders quickly so modifications or cancellations can only be made within 2 hours of placing your order. Contact us immediately and we will do our best to help.

Yes — you will receive an order confirmation email as soon as your order is placed, and a dispatch confirmation with tracking details once your order has been shipped.

We deliver across all of Egypt

A delivery fee applies to orders depending on where you are located and will be calculated at checkout.

Contact us within 48 hours of receiving your order with a photo of the damage. We will arrange a full refund or replacement at no cost to you.

All Mega Care products are formulated to a premium standard. Products in our ranges are specifically dermatologist-tested. Novobaby is formulated for sensitive and baby skin.

All Mega Care brands are formulated and manufactured in Dubai, UAE.