Location
82 El Merghani Street, Heliopolis, Cairo, Egypt
Contact
Mobile: 01034427577
E-mail: customercare@megacare.me
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We're Here for You
Have a question, a concern, or just want to get in touch? Our team is available Monday to Friday, 9am to 6pm (Cairo time).
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Frequently Asked Questions
How do I place an order?
Browse our website, add your chosen products to your cart, and proceed to checkout. You will need to enter your delivery address to complete your order.
Can I modify or cancel my order after placing it?
We process orders quickly so modifications or cancellations can only be made within 2 hours of placing your order. Contact us immediately and we will do our best to help.
Will I receive confirmation after ordering?
Yes — you will receive an order confirmation email as soon as your order is placed, and a dispatch confirmation with tracking details once your order has been shipped.
Where do you deliver?
We deliver across all of Egypt
Is delivery free?
A delivery fee applies to orders depending on where you are located and will be calculated at checkout.
What if my product arrives damaged?
Contact us within 48 hours of receiving your order with a photo of the damage. We will arrange a full refund or replacement at no cost to you.
Are your products safe for sensitive skin?
All Mega Care products are formulated to a premium standard. Products in our ranges are specifically dermatologist-tested. Novobaby is formulated for sensitive and baby skin.
Where are your products made?
All Mega Care brands are formulated and manufactured in Dubai, UAE.